Privacy Policy & Terms of Service

Last Updated: October 10, 2026

This Privacy Policy explains how Trust Claims Consultants LLC ("Trust Claims Consultants," "we," "us," or "our") collects, uses, shares, and protects the information you provide when you visit www.trustclaimsconsultants.com, contact us, request a free policy review, or hire us as your public adjuster.

Trust Claims Consultants is committed to protecting your privacy. Any information that identifies you, your property, or your insurance claim will only be used as described in this Privacy Policy and, if you become a client, in your signed public adjuster contract.

We may update this policy from time to time by posting a revised version on this page with a new "Last Updated" date. We encourage you to review this page periodically.

What We Collect

Depending on how you interact with us, we may collect:

Contact information: name, phone number, email address, mailing address, and preferred language.
Property information: address of the insured property, type of property, ownership or occupancy details, and mortgage company.
Insurance and claim information: insurance company, policy number, declarations page and policy documents, claim number, date and cause of loss, correspondence with your insurer, and payment history on the claim.
Damage documentation: photographs, videos, estimates, invoices, inspection reports, moisture or mold reports, and other documents you share with us.
Communications: records of calls, emails, text messages, and WhatsApp messages exchanged with our team.
Website and advertising data: IP address, browser type, pages visited, and information about the ad or link that brought you to our site (for example, a social media ad).

How We Use Your Information

We use your information to understand your situation and to provide our public adjusting services, including to:

Review your insurance policy and evaluate whether your loss may be covered.
Inspect, document, and estimate the damage to your property.
Prepare, present, and negotiate your claim with your insurance company on your behalf, once you have signed a public adjuster contract with us.
Communicate with you about the status of your inquiry or claim.
Process claim payments and our fee in accordance with your contract.
Maintain records of each claim as required by Florida law.
Improve our website and services.
Send you newsletters, educational content, or service updates, which you may opt out of at any time.

How We Share Your Information

We do not sell or rent your personal information. We only share information as needed to handle your claim or operate our business, for example with:

Your insurance company and its adjusters, when you have authorized us to represent you.
Your mortgage company or lienholder, when it is named on the policy or on claim payments.
Contractors, estimators, engineers, mold assessors, or other experts who help us document the loss.
Appraisers, umpires, or mediators (including the Florida Department of Financial Services mediation program), when the claim goes through one of those processes.
An attorney, but only if a legal dispute arises and you agree to the referral.
Service providers who support our operations (for example, case management, electronic signature, email, and payment processing platforms), who may use your information only to provide those services to us.
Government agencies or regulators, when required by law, subpoena, or court order.

Text Messages, WhatsApp, and Calls

If you provide your mobile number, you agree that Trust Claims Consultants may contact you by phone call, text message (SMS), or WhatsApp about your inquiry or claim. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for assistance. Consent to receive messages is not a condition of hiring us.

We do not share or sell your mobile number or text messaging consent with third parties or affiliates for their marketing purposes.

Data Retention

If you become a client, we keep records related to your claim for the period required by Florida law for licensed public adjusters (currently at least five years), and longer if needed to resolve disputes or comply with legal obligations. Information from inquiries that do not become claims is kept only as long as reasonably necessary.

Security

We are committed to keeping your information secure. To prevent unauthorized access or disclosure, we use reasonable physical, electronic, and administrative safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure.

How We Use Cookies

A cookie is a small file placed on your device that helps analyze web traffic and lets websites remember your preferences. We use cookies and similar tools (including analytics and advertising pixels) to understand which pages are used, measure the performance of our ads, and improve our website. This information is used for statistical and marketing purposes and does not give us access to your device or to any information other than what you choose to share.

You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from using some features of the website.

Your Choices

You may unsubscribe from marketing emails at any time using the link at the bottom of each email.
You may opt out of text messages by replying STOP.
You may request access to, correction of, or deletion of your personal information by contacting us, subject to the record-keeping obligations that apply to public adjusters under Florida law.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to other websites, such as social media, insurance companies, or government resources. Once you leave our site, we have no control over those websites and are not responsible for the protection and privacy of any information you provide there. Please review the privacy policy of each website you visit.

If you have questions about this Privacy Policy, please contact us using the information at the end of the Terms of Service below.

Last Updated: October 10, 2026

Welcome to the website of Trust Claims Consultants LLC ("Trust Claims Consultants"), a licensed public adjusting firm in the State of Florida. By accessing or using our website, located at www.trustclaimsconsultants.com, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. We Are Public Adjusters, Not Attorneys

Trust Claims Consultants is a public adjusting firm licensed by the Florida Department of Financial Services. We are not a law firm and do not provide legal advice. As public adjusters, we represent policyholders in preparing, presenting, and negotiating property insurance claims, as permitted by section 626.854, Florida Statutes. If your matter requires legal advice or litigation, we may recommend that you consult with an attorney of your choice.

2. No Public Adjuster Relationship Until a Contract Is Signed

The information on this website is for general informational purposes only. Your use of this website, including submitting information through contact forms, email, text message, or WhatsApp, does not create a public adjuster–client relationship with Trust Claims Consultants. That relationship begins only after you sign a written public adjuster contract with our firm that complies with Florida law.

3. Free Policy Review

Any free policy review or initial claim evaluation we provide is an informational opinion based on the documents and information available at that time. It is not a coverage determination. Only your insurance company can make a coverage decision on your claim, and the outcome of any claim depends on the policy terms, the facts of the loss, and the documentation available.

4. No Guarantee of Results

Case examples, testimonials, and recovery amounts shown on this website are intended to illustrate our experience. They do not guarantee or predict a similar outcome on any future claim. Every claim is unique and depends on its own facts, policy language, and applicable law.

5. "No Recovery, No Fee"

Our fees are contingent. This means you do not pay a public adjuster fee unless we obtain a payment on your claim. Our fee is a percentage of the claim payments covered by your contract, as stated in your signed public adjuster contract, and will never exceed the maximum fees permitted under section 626.854, Florida Statutes. You also have the contract cancellation rights provided by Florida law, which are described in your contract.

6. No Affiliation with Insurance Companies

Trust Claims Consultants is an independent firm and is not affiliated with, endorsed by, or acting on behalf of any insurance company. We represent the policyholder only.

7. Communication & Privacy

By providing your contact information (phone number, email, or address) through our forms, ads, or messaging channels, you consent to being contacted by a representative of Trust Claims Consultants regarding your inquiry, including by phone, text message, and WhatsApp, as described in our Privacy Policy.

Confidentiality: While we take reasonable steps to protect your data, internet communications are not 100% secure. Do not send highly sensitive information (such as Social Security or bank account numbers) through our web forms.
Deadlines: Do not rely on our website forms for time-sensitive matters. Insurance policies contain deadlines for reporting a loss, submitting documents, and filing supplemental claims. Contacting us through this website does not stop or extend any deadline under your policy or Florida law.
Privacy Policy: Our collection and use of your data are governed by our Privacy Policy above.

8. Prohibited Use

You agree not to:

Use the site for any unlawful purpose.
Submit false or misleading information about a property, loss, or claim.
Attempt to interfere with the proper working of the site or bypass any security measures.
Copy, scrape, or redistribute content from this website for commercial purposes without our express written consent.

9. Intellectual Property

All content on this website, including logos, text, graphics, photographs, and videos, is the property of Trust Claims Consultants LLC and is protected by copyright and trademark laws.

10. Third-Party Links

This website may contain links to external websites (such as social media, insurance companies, or government resources). Trust Claims Consultants is not responsible for the content, privacy policies, or practices of any third-party sites.

11. Disclaimer of Warranties

This website is provided on an "as-is" and "as-available" basis. Trust Claims Consultants makes no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, or completeness of the information on this site. Insurance laws and policy forms change frequently, and website content may not reflect the most current rules.

12. Limitation of Liability

To the fullest extent permitted by Florida law, Trust Claims Consultants shall not be liable for any damages arising out of your use of, or inability to use, this website or any information provided on it. This section does not limit our obligations under any signed public adjuster contract.

13. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of the State of Florida. Any disputes arising from the use of this website shall be resolved in the state or federal courts located in Miami-Dade County, Florida.

14. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Information

If you have questions about these Terms or our Privacy Policy, please contact us at:

Trust Claims Consultants LLC

3750 NW 87th Ave Suite 700 Doral, FL, 33178

Phone: +1 (305) 224-1059

Email: info@trustclaimsconsultants.com

Website: www.trustclaimsconsultants.com

LICENSE 25-07 NUMBER G018378

Privacy Policy & Terms of Service

License 25-07 Number G018378